How long does it to process my order?

For regular orders, it generally takes about 3-7 business days for processing after you place an order. For orders including restocking or pre-order item(s) will take a longer time for processing. Please notice more details in the product description.
For out-of-stock orders, we will send you an out-of-stock reminder email to ensure the most efficient processing and shipping procedures. Kindly respond within 3 days. If no reply is received within this timeframe, we will automatically process a refund for the out-of-stock products in your order and issue the remaining orders.
Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.
If your order consists of Pre-Order item(s), we ship the entire order out when the pre-order item(s) is ready. Please contact us if you prefer to have your item(s) shipped separately at petiteseven7@gmail.com Customers are subject to the potential additional shipping costs for separate shipping.

Can I change my order?

Unfortunately, we won’t be able to change an order once it is placed in the system.

Wrong shipping address?

If the shipping address on your order is incorrect, please contact us via Instagram or at petiteseven7@gmail.com right away.
If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., the customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart.
If you need to change the shipping address after the package leaves our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.

Can I cancel my order?

Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer support for assistance.